Refund & Return Policy

Pacific Gateway Trading Limited operates on a B2B inquiry model without online payment. This policy governs returns, defects and claims under written sales contracts.

1. Applicable law

B2B sales are primarily governed by the Sale of Goods Ordinance (Cap. 26). Where a transaction may involve consumer elements, the Consumer Protection Ordinance (Cap. 385) may apply — our standard terms are for business buyers.

2. Defective or non-conforming goods

Claims for defect, damage in transit or non-conformity to agreed specifications must be notified in writing within the period stated in the sales contract (typically 7–14 days of arrival at destination port). Supporting evidence (photos, inspection report, B/L) is required.

3. Remedies

• Repair or replacement of defective parts (where practicable)
• Price adjustment or credit note
• Refund of paid amounts for goods not delivered or rejected per contract terms

4. Returns logistics

Return shipping costs are allocated per contract and Incoterms. Unauthorised returns without prior written approval will not be accepted.

5. Claims procedure

Contact info@pacificgateway.hk with PO number, B/L reference and claim details.