Terms & Conditions
Last updated: 26 June 2026
1. Introduction
1.1 These Terms and Conditions (“Terms”) apply to all use of our website (“Site”) and to any commercial relationship arising from enquiries submitted through the Site.
1.2 The Site is intended solely for informational and introductory purposes. It does not constitute a shop, catalogue, or direct sales channel. To initiate a transaction, customers must complete the enquiry form on the Site; our team will then contact you directly to discuss requirements, provide a quotation, and, if agreed, proceed with the transaction.
1.3 By using the Site or submitting an enquiry form, you accept these Terms. If you do not agree, please refrain from using the Site.
1.4 Our services are directed exclusively to businesses, traders, professional buyers, and wholesale purchasers in the automotive and heavy equipment sectors. We do not supply consumers or individuals for personal use.
2. Company Details
Company name: Pacific Gateway Trading Limited
Registered address: Unit 1806, 18/F., 9 Wing Hong Street, Cheung Sha Wan, Hong Kong
BRN: 79287380
Telephone: +852 4430 4673
Email: info@pacificgateway.hk
3. Our Role and Services
3.1 We act as a commercial intermediary specialising in the wholesale supply of vehicles, automotive parts, and wheeled special equipment (including road, construction, industrial, and freight transport machinery).
3.2 We do not manufacture, test, repair, refurbish, or modify any products. Our service includes:
(a) receiving and processing your enquiry;
(b) sourcing vehicles, parts, or equipment from third-party manufacturers, dealers, or suppliers;
(c) arranging purchase, shipping, logistics, customs clearance, and related documentation where agreed;
(d) delivering the products to you or your designated carrier or port.
3.3 We are not the manufacturer or authorised distributor of any products unless explicitly stated in our quotation or invoice. We provide no independent warranty regarding quality, performance, fitness for purpose, compliance with local regulations, or durability, except as explicitly stated in our quotation or invoice.
4. Enquiry Process and Quotations
4.1 The Site is for informational and introductory purposes only. All product descriptions, images, specifications, and references to makes or models are indicative and do not constitute an offer or guarantee of availability.
4.2 To initiate a request, customers must complete and submit the enquiry form on the Site. By submitting the form, you confirm that all information provided — including vehicle specifications, intended use, and destination country — is accurate, complete, and lawful, and you consent to being contacted by our team by email, telephone, or another agreed channel.
4.3 Following receipt of your enquiry, we will respond with a quotation if we are able to source the requested products. A quotation is an invitation to treat, not a binding offer. It is valid for the period stated and subject to supplier confirmation, stock availability, and export/import feasibility.
4.4 A binding contract is formed only when we accept your written order (for example, by issuing a pro forma invoice or written order confirmation).
5. Orders and Contract Formation
5.1 You place an order by accepting our quotation in writing (for example, by countersigning it or issuing a purchase order that expressly references it).
5.2 We confirm the order in writing (for example, by issuing a pro forma invoice or order confirmation). The contract is concluded at that moment.
5.3 Once confirmed, orders are binding on both parties. Cancellations or amendments require our prior written consent and may incur costs, including restocking fees, shipping charges, or supplier penalty fees.
6. Prices and Payment
6.1 Prices are quoted in the currency specified in the quotation and may change prior to order confirmation due to exchange rate movements, supplier price adjustments, or tariff changes.
6.2 Unless otherwise stated, all prices are exclusive of shipping, insurance, customs duties, taxes, import fees, certification costs, and all other charges, which are your sole responsibility.
6.3 Payment terms are as specified in the quotation or invoice. We may require full or partial prepayment, particularly for high-value or custom-ordered items. We reserve the right to withhold shipment until full payment has been received and cleared.
6.4 Overdue amounts will bear interest at 1.5% per month (compounded monthly) from the due date until actual payment, or at such lower rate as a court or arbitral tribunal of competent jurisdiction may determine.
7. Delivery, Risk and Title
7.1 Delivery terms (Incoterms) and estimated delivery dates are stated in the order confirmation. Delivery dates are estimates only; we are not liable for delays caused by suppliers, carriers, customs authorities, port congestion, regulatory holds, or force majeure events.
7.2 Risk of loss or damage passes to you in accordance with the agreed Incoterms. If no Incoterms are agreed, risk passes upon delivery to the first carrier or upon loading at the port of origin.
7.3 Title (ownership) to the products remains with us until we have received full cleared payment for the relevant order. Until title passes, you must store the products separately, keep them adequately insured as our property, and must not sell, pledge, charge, or otherwise dispose of them.
8. Inspection and Acceptance
8.1 You must inspect the products promptly upon receipt and notify us in writing of any shortage, visible damage, or non-conformity (including incorrect specifications, missing parts, or transit damage) within 15 Business Days of delivery.
8.2 If you fail to notify us within that period, the products are deemed accepted in the condition delivered. For latent defects (not discoverable on reasonable inspection), you must notify us within a reasonable time after discovery.
8.3 Where products are defective or non-conforming, we will use reasonable efforts to assist you in pursuing a claim against the manufacturer, dealer, or original supplier. Our liability in this regard is limited to the remedies we are able to obtain from that supplier, to the extent permitted by law. We are not responsible for compatibility issues with your existing equipment or for compliance with local road safety or emission standards unless expressly guaranteed in our written quotation.
9. Warranty and Product Quality
9.1 We are not the manufacturer of the products. Products are supplied with the benefit of any applicable manufacturer’s warranty (where available), but we make no independent warranty as to quality, fitness for any particular purpose, performance, compliance with local regulations, or durability.
9.2 All warranty claims (including repair, replacement, refund, or technical support) must be directed to the relevant manufacturer or original supplier. We will provide reasonable assistance in forwarding such claims but do not undertake to repair, replace, or refund products ourselves.
9.3 To the fullest extent permitted by applicable law (including the Control of Exemption Clauses Ordinance (Cap. 71) and the Sale of Goods Ordinance (Cap. 26)), all implied warranties, conditions, and terms are excluded. Where such exclusion is not permitted by law, our liability is limited to the maximum extent allowed.
10. Compliance, Export and Sanctions
10.1 You are solely responsible for compliance with all applicable import, export, sanctions, customs, and transportation regulations in the destination country, including vehicle registration requirements, emission standards, safety certifications, and applicable taxes.
10.2 You must not resell or export products to any embargoed or restricted destination, or to any party subject to applicable sanctions (including UN, EU, US OFAC, or Hong Kong sanctions).
10.3 You must comply with all applicable product safety, labelling, environmental, and anti-pollution laws in every jurisdiction in which you operate or into which you import the products.
11. Intellectual Property and Site Use
11.1 All content on the Site — including text, images, logos, and product references — is the property of Pacific Gateway Trading Limited or our licensors. You must not copy, scrape, reproduce, or misuse any part of it.
11.2 You may use the Site solely for legitimate B2B sourcing and wholesale enquiry purposes.
12. Confidentiality
12.1 Each party agrees to keep strictly confidential all non-public commercial, technical, pricing, and supply-chain information disclosed in connection with an enquiry or order (“Confidential Information”), and to use it solely for the purpose for which it was disclosed.
12.2 These obligations do not apply to information that: (a) becomes publicly available through no fault of the receiving party; (b) was already lawfully known to the receiving party at the time of disclosure; (c) is independently developed by the receiving party without reference to the Confidential Information; or (d) is required to be disclosed by applicable law or court order, provided reasonable prior notice is given where permitted.
12.3 This confidentiality obligation survives termination or expiry of any contract for a period of three (3) years.
13. Personal Data and Privacy
13.1 We process personal data in accordance with the Hong Kong Personal Data (Privacy) Ordinance (Cap. 486) and our Privacy Policy (available on the Site).
13.2 By submitting an enquiry form, you consent to our use of your contact details for the purpose of processing your request and for communicating with you in relation to that enquiry. Direct marketing will only be carried out where we have obtained your explicit consent, and you may withdraw that consent at any time.
14. Limitation of Liability
14.1 Nothing in these Terms excludes or limits liability that cannot be excluded or limited under Hong Kong law, including liability for death or personal injury caused by our negligence, or for fraudulent misrepresentation.
14.2 Subject to clause 14.1, our total aggregate liability arising out of or in connection with any order shall not exceed the total amount you paid for that specific order.
14.3 We shall not be liable for any indirect, incidental, special, consequential, or punitive loss or damage, including loss of profit, loss of revenue, loss of goodwill, business interruption, equipment downtime, or third-party claims, whether arising in contract, tort, or otherwise.
15. Force Majeure
We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from events beyond our reasonable control, including natural disasters, epidemics or pandemics, strikes or labour disputes, supplier failures, transport delays, port or border closures, government or regulatory actions, export or import bans, or public health emergencies.
16. Anti-Bribery and Ethics
You must comply with all applicable anti-bribery, anti-corruption, and anti-money laundering laws. You must not offer, promise, or provide any improper advantage to our employees, officers, agents, or any third-party supplier engaged by us. We may terminate our commercial relationship with you immediately and without notice in the event of any actual or suspected breach of this clause.
17. Governing Law and Dispute Resolution
17.1 These Terms and any dispute, controversy, or claim arising out of or in connection with them are governed by the laws of the Hong Kong Special Administrative Region. The United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply.
17.2 The parties shall attempt in good faith to resolve any dispute through direct negotiation between senior representatives within 30 days of written notice of the dispute.
17.3 If the dispute is not resolved through negotiation within that period, either party may refer it to mediation administered in Hong Kong by a recognised mediation body.
17.4 If mediation fails or is not completed within 30 days of referral, the dispute shall be referred to final and binding arbitration under the HKIAC Administered Arbitration Rules, conducted by a sole arbitrator, in the English language.
18. Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court or arbitral tribunal of competent jurisdiction, that provision shall be severed, and the remaining provisions shall continue in full force and effect.
19. Entire Agreement and Amendments
19.1 These Terms, together with the applicable quotation and written order confirmation, constitute the entire agreement between the parties with respect to the subject matter and supersede all prior representations, negotiations, and agreements.
19.2 We may update these Terms at any time by posting a revised version on the Site. Revisions apply only to enquiries and orders placed after the revised version is published. We recommend that you review the Terms each time you submit an enquiry.